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Directorate of Complaint Cell (Peshawar Development Authority)



Complaints Cell & One Window Operation

Complaint Cell / One Window Operation in PDA was established in November,1999 with a view to provide expeditious relief to the General Public. Direct access of the General Public to PDA functionaries have been banned and all the petitions / applications are received through One Window. The Directors concerned however, are daily available to General Public for personal hearing, in case of emergent needs. Any unresolved issues reported to the complaint cell at one window counter are brought to the not ice of the Director Finance, PDA who is also incharge of one window counter and the complaint cell. All such complaints are formally sent to the Director concerned for personal intervention and redressal. The complaints are also followed up personally by the complaint/counter clerks for accelerated disposal. Incharge one window counter / complaint cell remains available to attend to any grievances / problems and frequently visits the counter himself to attend to the grievances issues for redressal.



  • Quick and Speedy Disposal Of Petitions / Complaints.

  • To Provide Expeditious Relief to General Public.

  • To Create Public Friendly Environment.




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